Shipping Policy

Shipping Policy

Last updated: December 28, 2025

At Bella Rugs, we are committed to delivering your new rugs quickly, safely, and transparently—no matter where you are in the world. Please review our detailed shipping policy below to understand our processing times, international shipping procedures, and how we handle customs and returns.

1. Order Processing & Fulfillment

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Stock Availability: While we strive to keep inventory accurate, in rare cases of stock discrepancies, we will contact you immediately to offer a refund or an estimated restock date.
  • Peak Seasons: During high-volume periods (such as Black Friday, Cyber Monday, or Holiday seasons), processing times may extend up to 5 business days. We appreciate your patience.

2. Shipping Rates & Estimates

We partner with premium global carriers (such as DHL Express, FedEx, and UPS) to ensure your rug arrives in perfect condition.

  • Free Standard Shipping: We are pleased to offer Free Standard Shipping on all orders worldwide.
  • Expedited Shipping: Express shipping options are available at checkout for select regions. Rates are calculated based on the weight and dimensions of your order.
Note: We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding addresses due to the size and weight of our products. A physical street address is required for all deliveries.

3. International Shipping & Customs Duties

Bella Rugs ships globally. However, international shipments may be subject to import taxes, duties, and customs fees, which are levied once a shipment reaches your country.

  • Duties & Taxes: Unless otherwise stated at checkout, Bella Rugs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
  • Delays: We are not responsible for delays caused by the customs department in your country.
  • Refused Shipments: If you refuse a shipment due to unexpected import fees, the cost of the original shipping, any brokerage/customs fees, and the cost of returning the package to us will be deducted from your refund.

4. Estimated Delivery Times

Once your order has been processed and handed over to the carrier, the following estimated delivery times apply:

  • USA & Canada: 3–7 business days
  • Europe (UK, Germany, France, etc.): 3–6 business days
  • Australia & New Zealand: 5–10 business days
  • Middle East & Asia: 5–10 business days
  • Rest of World: 7–14 business days

*These are estimates provided by our carrier partners. Actual transit times may vary depending on customs clearance and local delivery schedules.

5. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery window, please contact us at support@bellarugs.com with your name and order number, and we will look into it for you.

6. Lost, Stolen, or Damaged Packages

Damaged upon Arrival: Please inspect your order upon reception. If the packaging is visibly damaged, please take photos before opening. If the item itself is damaged, contact us immediately (within 48 hours) at support@bellarugs.com with photos of the damage. We will arrange a replacement or refund.

Lost Packages: If your tracking states "Delivered" but you have not received it:

  • Check with neighbors or your building manager.
  • Contact the carrier directly (DHL/FedEx/UPS) to open a trace.
  • Notify us so we can assist in the investigation.

Please note: Bella Rugs is not liable for packages lost or stolen after a confirmed delivery proof (photo or signature) is provided by the carrier.

7. Address Changes & Corrections

It is the customer's responsibility to ensure the shipping address is correct at the time of checkout.

  • Before Shipping: If you need to change your address, please email us within 2 hours of placing your order. We will do our best to update it.
  • After Shipping: Once an order is in transit, we cannot change the delivery address. In some cases, you may be able to contact the carrier directly to arrange a "Hold for Pickup" at a local facility.
  • Returned to Sender: Packages returned to us due to an incorrect or incomplete address will be subject to a reshipping fee.

8. Contact Us

If you have any further questions regarding our shipping policy, please don't hesitate to contact our support team.

Email: support@bellarugs.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)